Return and Refund Policy

Thank you for shopping at Bandhav.in. We strive to provide the best experience for our customers. However, if you are not entirely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and our obligations.

1. Return Eligibility

• Return Period: You can return eligible items within 7 days from the date of delivery.
• Condition of Items: To be eligible for a return, the items must be unused, in the same condition that you received them, and in the original packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required to process a return.

2. Non-Returnable Items

• Certain items are not eligible for return, including:
  • Final sale items
  • Digital products such as eBooks
  • Gift cards

3. Return Process

• Step 1: Contact our customer support team at bandhavpublicationghy@gmail.com to initiate the return process. Please provide your order number and the reason for the return.
• Step 2: Once your return request is approved, you will receive instructions on how to return the item. Please ensure the item is securely packaged.
• Step 3: Ship the item back to us using a trackable shipping service. You are responsible for the cost of return shipping unless the item was received damaged or defective.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at bandhavpublicationghy@gmail.com with evidence of the damage or defect (e.g., photos).
• We will arrange for a replacement or a full refund, including any shipping costs associated with returning the item.

5. Refund Process

• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
• Refund Approval: If your return is approved, we will process your refund to the original method of payment.
• Refund Timeline: Refunds are typically processed within 7-10 business days after the returned item is received and inspected.

6. Late or Missing Refunds

• If you haven’t received a refund within the expected time frame, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at bandhavpublicationghy@gmail.com.

7. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at bandhavpublicationghy@gmail.com.

8. Contact Information

• For any questions about our return and refund policy, please contact us at bandhavpublicationghy@gmail.com.

By purchasing from Bandhav.in, you agree to this return and refund policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page.